Privacy Policy
Last updated: July 2026
1. Our Commitment to Privacy
At HerbKaya Naturals, we respect your privacy and are committed to protecting it. We only collect details essential to delivering your order, managing your account, and providing a personalized self-care shopping experience. Since we use Neon Database as our backend, all your profile, order histories, and settings are stored securely.
2. Information We Collect
When you interact with our storefront, we collect information that you voluntarily provide to us:
- Profile Information: Name, email address, phone number, and physical shipping address.
- Authentication Data: Login credentials, secure password hashes, or social account tokens (when registering via Google Sign-In).
- E-commerce Operations: Shopping basket details, gift note logs, and purchase transaction records.
3. How Your Data is Used
We process your personal information strictly for the following purposes:
- Processing, packaging, and dispatching your handmade skincare orders.
- Maintaining your personalized account and syncing your user preferences (like Botanical Dark Mode).
- Sending order updates and tracking links directly to your email or SMS.
- Securing our website and preventing fraudulent activities.
4. Data Storage & Security
All personal credentials and order details are persisted in Neon Postgres Databases. We use industry-standard hashing protocols (bcryptjs) for secure password management, and encrypt transit details with SSL/TLS encryption. Your payment tokens are processed via secure payment integrations (Razorpay API simulator) and are never stored on our local servers.
5. Cookies and Local Storage
We use standard cookies and `localStorage` utilities to enable guest basket persistence and secure token sessions. Specifically:
- localStorage: Storing guest shopping cart states and user theme preferences.
- Session Cookies: Managing HTTP-only JWT sessions securely so you stay logged in while navigating different sections.
6. Your Rights
You maintain the right to view, modify, or completely delete your profile information at any time. Simply navigate to the Profile Settings section in your account dashboard, or reach out to our botanical care desk at support@herbkaya.com.